SHIPPING
The alicehansen.com.au website ships anywhere in Australia as well as international destinations. Just bear in mind that international destinations may incur higher shipping charges. Items will be dispatched within 1-5 business days. Please choose between standard post ($9.95) and express post ($15.95) at time of order. This is a non-refundable delivery fee. It is your responsibility to ensure that the mailing address is correct.
Shipping will be paid for by the buyer in the amount agreed upon by the seller at the time of purchase. If an item is lost during shipping, the total cost of item, including shipping, will be refunded to the buyer by the seller.
REFUND/RETURN POLICY
Items are entitled to be refunded or returned if the item is damaged or faulty on arrival to you. We will refund a product for this reason, but unfortunately will not reimburse shipping charges. We do not accept returns based on incorrect orders or a change of mind. Tailored Tasmania does not offer cash refunds.
CANCELLATION
An item may be cancelled up until payment has been processed. Once payment has been processed, the buyer is responsible for payment.
PAYMENT
All payments are due upon receipt. If a payment is not received or payment method is declined, the buyer forfeits the ownership of any items purchased. If no payment is received, no items will be shipped.
COMPLAINTS
Any complaints about items may be sent to: [email protected]. Each case will be looked at individually, and the seller will be in contact.
The alicehansen.com.au website ships anywhere in Australia as well as international destinations. Just bear in mind that international destinations may incur higher shipping charges. Items will be dispatched within 1-5 business days. Please choose between standard post ($9.95) and express post ($15.95) at time of order. This is a non-refundable delivery fee. It is your responsibility to ensure that the mailing address is correct.
Shipping will be paid for by the buyer in the amount agreed upon by the seller at the time of purchase. If an item is lost during shipping, the total cost of item, including shipping, will be refunded to the buyer by the seller.
REFUND/RETURN POLICY
Items are entitled to be refunded or returned if the item is damaged or faulty on arrival to you. We will refund a product for this reason, but unfortunately will not reimburse shipping charges. We do not accept returns based on incorrect orders or a change of mind. Tailored Tasmania does not offer cash refunds.
CANCELLATION
An item may be cancelled up until payment has been processed. Once payment has been processed, the buyer is responsible for payment.
PAYMENT
All payments are due upon receipt. If a payment is not received or payment method is declined, the buyer forfeits the ownership of any items purchased. If no payment is received, no items will be shipped.
COMPLAINTS
Any complaints about items may be sent to: [email protected]. Each case will be looked at individually, and the seller will be in contact.